Shipped from Melbourne
Every MiaMily order is picked and dispatched from the Coolkidz Australia warehouse in Braeside, Melbourne. Orders are processed quickly on business days and sent with tracked carriers Australia-wide. Shipping options and costs are shown at checkout; the store's shipping policy is the definitive reference.
Where we deliver
- Australia: the entire range, to every state and territory.
- New Zealand: Carry On luggage and Expandable Backpacks.
- PO boxes and parcel lockers: available for backpacks; suitcases need a street address.
Tracking and delivery
You will receive a tracking link by email once your order leaves the warehouse. Delivery times depend on your carrier and location, and are estimates rather than guarantees. If nobody is home, the carrier follows its own safe-drop or card-to-collect rules.
Risk and ownership
Risk and ownership of the goods transfer to you once delivery is made to the address in your order. Please check your address before ordering; redirection after dispatch may not be possible and can incur further costs.
Returns and warranty
Returns and refunds follow the store's refund policy. Warranty claims go through the Coolkidz support portal.